I have a constant battle with crystals. They are nice and considered a premium product but the finishing on them is mediocre at best. I'm supposed to be running 70 simple crystal awards today for next week. Open up the boxes and I'm not joking when I say out of 8, 2 are clean. The rest range from minor imperfections (bubbles and small hairline scratches) to decent sized (1-2") scratches which will catch the finger nail.
We've always maintained a certain standard that when we hand a product to a customer, it shouldn't have a scratch. I'm finding it harder and harder to maintain that basic standard. I'm wasting hours doing QC on products and it's killing production.
So my question is simple: What are you doing? How are you dealing with the questionable quality of the product's we're receiving?