Al
It's difficult to judge a "norm" for various systems because of all the variables involved. I would advise using a cutting grid whenever you are in the cutting mode. Since your air assist appears not to be working consistently. that may be a problem. I would double check the mirrors and lens for cleanliness. There is a good chance that a malfunctioning air assist could cause issues with both and clean mirrors and lens are essential to good cuts.
A malfunction while cutting can damage the lens so that would be my first check.