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Hi Greg. Sorry to hear you've been having difficulty.
If you haven't resolved this yet I recommend sticking with a coarser stone for a while. #1000 grit is plenty fine enough.
Make absolutely sure there is no burr.
If a new chisel takes much more than two minutes to be working the tool is defective, the method is defective or both.
https://youtu.be/6X02pCINfIg I'm not saying you should copy the above. But the chisels are as crappy as you'll get and I had no issues with them.
It is beyond me why such an expensive chisel should need so much prep.
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