Gravograph is not only a total screw up when it comes to customer support for their machines, they are a total screw up on just handling a material order.
Moderator
Gravograph is not only a total screw up when it comes to customer support for their machines, they are a total screw up on just handling a material order.
Last edited by Mike Null; 09-29-2015 at 9:09 AM. Reason: I'd better not say that
Mike Null
St. Louis Laser, Inc.
Trotec Speedy 300, 80 watt
Gravograph IS400
Woodworking shop CLTT and Laser Sublimation
Dye Sublimation
CorelDraw X5, X7
Moderator
That should tell you something about them. They have the fastest machine on the market and not one person on this forum owns one? Why is that, do you think? Because so many of us say how important speed and quality are, yet there's no one here with one? On the other hand, how many Trotec, Epilog, and Universal owners are there on this forum?
Kev, I think you have the only rep in the country worth anything when it comes to that company. The stories you have told prove that. He gets it, he's plugged in. Too bad he's one of the few that does. When they were New Hermes, their rep here cared about selling a machine so little, we went with a Xenetech. This isn't a new problem for them, it's a culture that's been that way for more than a decade for the rest of us. You better hope your rep doesn't retire before you do. If so, you'll be forced to experience the same level of service the rest of the country does, and it's not pretty.
Lasers : Trotec Speedy 300 75W, Trotec Speedy 300 80W, Galvo Fiber Laser 20W
Printers : Mimaki UJF-6042 UV Flatbed Printer , HP Designjet L26500 61" Wide Format Latex Printer, Summa S140-T 48" Vinyl Plotter
Router : ShopBot 48" x 96" CNC Router Rotary Engravers : (2) Xenetech XOT 16 x 25 Rotary Engravers
Real name Steve but that name was taken on the forum. Used Middle name. Call me Steve or Scott, doesn't matter.
[OP]
Member
Jacob it would only be the Co2 laser. looks like the 80 Watt is what I am going to end up with. Thanks for all the suggestions.
Trotec Speedy 360 80 watt laser
Custom CNC router 4' x 5'
GrapthTec FC7000-75 vinyl cutter
Keiling KL6090S CNC router
Ricoh SG3100DN sublimation printer
Member
Originally Posted by Rich Kruyer
Pics are required when you get the machine
Half Kiwi, Half Pom, All Crazy
Trotec Speedy 300 - 80W (1.5" + 2.5" Lens)
Harsh Environment Kit, Rotary Attachment
Atmos Compact Exhaust, CorelDraw X7
Member
By all means purchase the 80 watt.
I spoke to my sales rep two days ago and he said that the 360 model will be difficult to come by since only a certain amount have been built and that amount has to fill world wide orders. Just passing along what I heard. He also said it was just slightly larger than the 300. I am saving my money for a 400, hopefully by next summer.
Robert
Robert Tepper
Trotec Rayjet 300/80 Watt
Dahlgren 500 Engraving Machine, CNC Engraving Machine
Pad printer with 5 3/4 x 5 3/4" print area
Jackson Vulcanizers, 15 x 24", three total
Hegner Scroll Saws, 14", three total
[OP]
Member
Well I had to update my equipment list to include a Trotec Speedy 360 80 watt laser!Thanks for the suggestions everyone!
Trotec Speedy 360 80 watt laser
Custom CNC router 4' x 5'
GrapthTec FC7000-75 vinyl cutter
Keiling KL6090S CNC router
Ricoh SG3100DN sublimation printer
Contributor
But why does it get second billing???
Well I had to update my equipment list to include a Trotec Speedy 360 80 watt laser!
Contributor
--and what's a "Speedy 36"?
========================================
ELEVEN - rotary cutter tool machines
FOUR - CO2 lasers
THREE- make that FOUR now
ONE - vinyl cutter
CASmate, Corel, Gravostyle
Contributor
Maybe because he just ordered it, he's only 10% of the way to having it...--and what's a "Speedy 36"?
Contributor
-so long as it's not Trotec's answer to the Glowforge...
========================================
ELEVEN - rotary cutter tool machines
FOUR - CO2 lasers
THREE- make that FOUR now
ONE - vinyl cutter
CASmate, Corel, Gravostyle
Contributor
You just had to go there, didn't you?-so long as it's not Trotec's answer to the Glowforge...
Member
What's a Speedy 360 with the 80 Watt run these days before getting into any of their accessories (air assist etc...)?
Sorry if we aren't allowed to ask that, dawns on me I haven't seen a ton of prices mentioned.
Member
I'm not sure why, but it's kind of taboo. I'm still new to all of this, so I'm not sure why. I do know though, that being a member here does get you a discount.
Trotec Speedy 300 - 80 watt
Synrad 30 Watt - CO2 Galvo
LaserStar 3804 - 50 watt fiber - SPI Source
Tykma Minilase - 20 watt fiber - SPI Source - (MOPA)
CorelDraw X7
Contributor
Most of the time that prices are kept secret it's because the dealers/distributors don't want you to beat them up with a price that someone else gave them. Sometimes that's justified but most often it's just to protect their margin and allow them to price their machines to whatever any particular customer is willing to pay.
[OP]
Member
So I got to pickup my new machine today! Trotec 360 80 watt laser !!
Trotec Speedy 360 80 watt laser
Custom CNC router 4' x 5'
GrapthTec FC7000-75 vinyl cutter
Keiling KL6090S CNC router
Ricoh SG3100DN sublimation printer
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