Originally Posted by
Calvin Crutchfield
I had a CT 22 dust extractor. I do not know how long I had it, but I was told by the service center that it was 13 yrs old. I was also told that the electronic board was bad and they no longer support it or stock parts. I had to ship from CA to IN!
So, 10 yrs or so is the lifetime of a festool tool? No Thanks.
I wasn't given the opportunity to get a small discount on new one, or even offered a refurbished one. Thats was it. Sorry . . next!
I am a supporter of quality tools and was getting ready to buy a few more things. Domino and track saw. Even though I want them, I can't let myself do it.
Any similar experiences? Should I be disappointed or is that kind of time frame too long to expect support?
Thanks . . .
Calvin
Your experience with consumer electronics is not uncommon. Try buying the control board for an LG Refrigerator 13 years after purchase. I remember the last time I fixed my ASKO dryer, the timer board was $400.00, and there were only two in the US. That was a $900.000 dryer in 1994.
I bought a Honda Lawn Tractor in 1991, that was $3300.00. 15 years later it pooped out. Honda no longer supported it, the store I bought it at wouldn't work on it, nor would they give me the wiring schematic of the TRIAC control module, so I could troubleshoot it. I understand your frustration. My next Tractor was a John Deere.
Now as to a repair;
Your Festool is obviously not under warranty any longer. Find an appliance repair store, that works on vacuums, within driving distance, and drop it off. It's an odds on bet that they will replace all of the capacitors on the board and fire it back up. Every part on that control board was sourced by Festool, so it is entirely repairable, and at worse, just jumper around it.
At the end of the day, it's still just a simple vacuum cleaner, with tight tolerances and filtration. Don't spend $60.00 to ship it anywhere.
Last edited by Mike Cutler; 06-03-2020 at 8:51 AM.
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