There is an excellent YouTube video, titled "Titan visits Lie-Neilsen". About 30 minutes in duration, with a CNC machinist visiting/interviewing Tom Lie-Neilsen.
I have had excellent luck with LN and equal luck with LV. We are fortunate to have excellent suppliers/manufacturers of hand tools, today!
If the thunder don't get you, the lightning will.
I did the same thing (dropped block plane on concrete and bent adjustment shaft). I received the same treatment (complimentary repair for something clearly my fault). Aside from the quality of the tools, this is the reason I will be a LN customer for life.
LN has been a good vendor to me over the years. My inquiry about getting a replacement toe plate for my LN #62 must have landed on the wrong desk or someone new.
The plane does work well but at times my desire is to have a properly machined toe plate:
LN #62 Adjustable Mouth Plate.jpg
Maybe a call to see if how much it would cost for a replacement part would at least make the plane easier to sell in the future.
jtk
"A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
- Sir Winston Churchill (1874-1965)
I wholeheartedly agree, this is a top notch company in all regards!
Go into the world and do well. But more importantly, go into the world and do good.
For those of us fortunate enough to live near one, let’s not forget about their free hand tool events. Unfortunately due to COVID-19, they probably won’t happen this year. I’m sure they sell a lot of tools as a result of these events, but the educational opportunities and the ability to connect with other members of the woodworking community are priceless.
I wanted a toothed blade for my
5 1/2 York pitch, but it was no longer offered on the website. I called and actually got Tom Lie Nielsen’s daughter, who said she’d check the storage inventory and get back to me. 15 minutes later, I get a call saying it would be shipped express (at no extra charge) that day. Contrast that with the Festool customer service thread currently active in the general woodworking forum.
I asked if they'd make me a crosscut version and they politely declined. They suggested that I use a carcass saw (have one) or buy a panel saw. The reason I want the tenon saw is the height of the saw plate. When I am cross cutting smaller parts on my bench, the carcass saw handle has a tendency to hit the corner of the bench hook at the bottom of the cut. It was getting banged up a bit. I rounded it off but it's still close. Maybe I'll just make a set of shallower bench hooks. They'll hold a 6" stock width now.
Sharp solves all manner of problems.
Here are a couple of historic notes. Peter Nicholson (1812) describes seven saws. Of the seven only one was described as a crosscutting saw: the tenon saw (14-19 inches). And the Seaton Chest (1796) also has the tenon saw sharpened with fleam.
In addition, historic saws have their handles clear of the cutting line. Saws with a shallow depth of cut have the handle angle up and out of the way, so you would not have this problem of banging it up. Some saw makers today have the handle well below the tooth line, inviting trouble.
On the LN Carcass Saw, it hangs a bit low. I think I can make adjustments to my bench hook to compensate.
carcass-saw-maple (1).jpg
Sharp solves all manner of problems.
Yeah, well the rest of the story, as PH used to say, is that if you walk into the showroom someone will walk out and greet you. They will politely ask if there is anything specific that they can help you with. If you have no specific need they will then politely smile and leave you alone. They have all the workbenches with assorted types of wood to work on and ALL the tools are there for you to sample. It...just...isn't...fair and you melt down the credit card. Granted with a smile on your face and a song in your heart but it just isn't fair.
When I drop a plane it usually lands on my foot.