I have recently received a message from TORMEK that explains why they have severed their relationship with Amazon.com. TORMEK has decided that in the future all of their distributors must have a retail presence at some level, with staff familiar with the system, who are able to answer fundamental questions about the system's operation before and after purchase.
This decision proves TORMEK's commitment to their end user customers. TORMEK and their appointed distributor partners anticipate that most customers will value more qualified sources from which to purchase a TORMEK system. Everyone involved will do whatever we can to make this transition in policy as smooth as possible for the customers. If you have a backorder with Amazon, your best move is to cancel the order and place it with another TORMEK distributor. If you are considering the purchase of a competitive system because of any doubts raised by the sudden disappearance of TORMEK from Amazon's system, rest assured that TORMEK's strength and commitment to the woodworking and sharpening market is unwavering, stronger than ever and forward looking.
Best regards,
Jeff Farris
SharpToolsUSA