In my experience, FedEx Express is the best service, but by far the most expensive. I have had very poor experiences with FedEx Ground/Home.
My understanding is they are in effect two different companies. At my old address I would tell shippers to not use FedEx Ground. Most FedEx Ground routes are privately operated. Even though we lived in a well established residential area they usually couldn't find us.
Now my neighbor is the "private operator" for FedEx Ground and knows were we live. The downside is we are the last delivery on the route.
Expect it to be late and tracking to show it taking a stop in Bangladesh on its way from Arkansas to Alabama.
Maybe it needs one more upgrade before delivery...
jtk
"A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
- Sir Winston Churchill (1874-1965)