Gene and Guy, if you must know, this was not caused by a lack of planning on my part. When I quoted the job, I gave a proof of the text on the job. They approved it, I had the 1/8" cutter to make it all happen. However, as customers do, they called a last minute change and wanted a different font. When I toolpathed it, the 1/8" wouldn't get into the legs of the fonts, so I had no tools in hand to accomplish the task. I had to order a 1/16" bit in order to get that to happen.
I had no way of knowing the customer would change the font after they placed the order.
I might remind both of you to think back on when customers have made changes once you have the order. That's a fact of life in manufacturing. I guess I should have told them to take their business elsewhere?
Gerry, there are two sides of the story and both have been told and if you compare them, they are dead close to recounting the exact same story, and one party in question admitted he was a jerk and handled the situation poorly and shouldn't have done so.
So I'm not sure how you take that as not knowing which one was correct. One party said they were wrong. Can't be much clearer than that.
I said in a previous post, I didn't start this thread to trash the company. I hoped I would have been the odd man out. If so, that's fine with me. I just thought I'd ask to see if anyone else had issues or if it were just me. In the process of that, some facts were stated that were not correct and I corrected them, supplying the supporting information. I have no intent on trying to steer people to or away from the company. If you like them and are happy, great! There's about a 1/2 dozen active forums I could have posted this on if my intent was to hurt their reputation or business. I didn't, because that wasn't my intent.
I wish Ron and his company the best. They were there before me and they'll be there after me, so no big loss to them.
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Real name Steve but that name was taken on the forum. Used Middle name. Call me Steve or Scott, doesn't matter.