Originally Posted by
Sean Nagle
So let's say the OP had been using the product routinely for two years and the part broke from normal use. I would expect a quality company to replace the part gratis. It's not a part subject to maintenance and replacement. What does it matter that it hadn't been put to work for two years. I'll bet Lee Valley would simply send the replacement part.
I expect a company to replace defective merchandise for free, only for the duration of the warranty. If a company does replace a broken part for free after the warranty period has expired, that's great. But, should I expect them to do that? Certainly not, even if I've never used the product in question. To expect otherwise is totally unrealistic, IMHO.
Stephen Edwards
Hilham, TN 38568
"Build for the joy of it!"