It made me disgusted too! I took action by contacting the BBB and then letting the WW Journal know that it was a disrespectful tactic to get me to buy their product. The reply I got from WWJ was that it really is free and that if I don't want to throw it away. But like you said,... they would still send reminders to pay for a "free DVD?" Definitely a scam there. Thanks for sharing... I can relate.