I placed an order for the new Nancy Hiller arts and crafts book from Shopwoodworking.com which came cut up. Looks like it was the top book in a new case and they used a razor all the way around and sliced it up. I have tried emailing at least 5 times, called another 5 times and even tried multiple different menu selections and never got thru to anybody. Customer service there is non existent. Seems that company is quickly dying. Should have ordered direct from Ms Hiller but didn’t realize at the time that I could.