Versa 3.5 not firing on rotary

[John Fruen]

Hi, CAN ANYBODY HELP !?!?
I send the work to the laser it appears on the versa screen.
When I run it with the lid up the red dot shows following the engraving path. (eliminating mirror alignment)
I close the lid and run it to engrave, the carriage goes through the motion
but laser does not fire.
It works perfectly OK on flat engraving.
Any ideas, if i had hair i'd be pulling it out with this one.
John

[Scott Shepherd]

Call tech support at 480-609-0297. It's free and the quickest way to get it resolved. I think that's the number. It came on a sticker that came with my laser.