It's worth the dime for a phone call.

I disagree entirely.

After you spend countless minutes on hold or navigating the customer service phone gauntlet, you'll reach a someone (if you're lucky) that has absolutely no clue about the subject . Even if Ridgid had the information you seek , they wouldn't be inclined to tell you anyway.

Call us so you can use our time telling us our product isn't so great and then ask us if we can direct you to a competitor to sell you a part that's better ?