Originally Posted by
Doug Garson
Good that they are willing to replace the defective machine, not so good that they don't want you to return the saw at their expense so they can figure out what went wrong and prevent it from happening again.
Yep. That is sad. Maybe Ridgid is waiting for a lawsuit (or three) before they will do anything constructive to eliminate the problem.
Not unlike Ford deciding that it was cheaper to pay out for wrongful death lawsuits than to redesign the Pinto's "exploding gas tank".
"What you see and what you hear depends a great deal on where you are standing.
It also depends on what sort of person you are.”
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