Originally Posted by
Brian Gouldman
That’s really unfortunate to see Bob. Hopefully you can at least get a refund. The teeth on my blade that I received back that weren’t chipped have at best half the carbide left.
It took a few days of back and forth emails with customer service at the start of the week, but I’m supposedly being sent a new blade. I haven’t gotten any sort of tracking info after a couple days of silence so I’m hoping it just shows up. If nothing happens by mid next week I’ll email again. I’ll update the thread once it’s all settled.
The last few orders of replacement parts from their shop online have required me to email 1-3 weeks after getting no shipping email in order to get someone to go pull parts and send them. Luckily I’ve at least received the full and correct order afterwards.
That is unfortunate. I had ordered a part for my bandsaw about a year back (My son inflicted some damage to the plastic dust director thing by turning the saw on before tensioning the blade), still in the middle of covid, and it was mailed out in a day or two, and I had the same experience with a part shipped for warranty on my dust collector. Hopefully it's just a delay with December vacations!
Distraction could lead to dismemberment!