I was building something for my daughter and when sanding it needed to sand in a corner that had a profile and a 5" ROS of course won't get into a corner, so I pulled out my old Milwaukee 1/4" sheet sander to get most of the corner sanding done. Of course this sander vibrates enough to shake by brain, let alone my hand or the piece I am working on. I decided it's time to order a Festool RTS 400. Sunday evening, I sent an e-mail to Brian@ Wood Werks supply, who's helped me in the past, to see if they had one in stock since it wasn't on their web page. Early Monday I get an e-mail back from Brian telling me that it's been backordered since July but my timing is perfect as there is one that is supposed to be delivered today (Monday) and it's not being held/sold yet. I responded that if it comes in, i'll take it. A few hours later I get another note from Brian that it did arrive in their shipment so he'll send me a paypal invoice, and also asked if I needed anything else such as sandpaper etc. I also had a $25.00 gift card they applied to this order for reporting a bug on their web site a while ago. (Very nice of them and very unexpected).
The Luck: Timing on my order to get the sander! And yes, I know someone else might have had it in stock, but I like to give the mom and pops the business.
The praise: An amazing mom and pop store in Ohio that has customer service you will never get from the big stores. My first purchase from them was my SawStop and a few other orders of things since.
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Originally Posted by Paul F Franklin
