A week ago I ordered from the great retail octopus, Amazon, a component for some electrical work I'm doing on the shop, that I couldn't get from any local retailer. The order was with an Amazon reseller. Today I got a trailer jack from Zoro, from whom I've never ordered anything. So, i called Zoro, who confirmed that they had drop shipped the trailer jack on behalf of the same reseller I had ordered from on Amazon, and then the reseller, whose number Zoro provided, who confirmed that they don't know ground bar from a trailer jack. Zoro wants their trailer jack back, I want my money back (too late now for the component to be shipped and get here this week, so I groveled to my usual electrical contractor who kindly sold me one, despite being basically cut out of a job by my DIY impulses), and Amazon - well, let's just say that if there is life in the octopus sufficiently intelligent enough to understand all this, it is very well hidden.
What a ham-fisted mess we've created in our search for the cheapest and mostest everything.