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Thread: Robust Customer Service

  1. #1
    Join Date
    Mar 2013
    Location
    Trenton SC, in the CSRA
    Posts
    510

    Robust Customer Service

    Wanted to give kudos to Brent English and the folks at Robust. Noticed that one of knobs that retains the lower belt access had broken on the American Beauty. Sent a note yesterday requesting information on a replacement. Got a note today saying it was on the way.

    Always have gotten above-and-beyond service from Robust. And the lathe is great too.

  2. #2
    Join Date
    Aug 2011
    Location
    Lummi Island, WA
    Posts
    665
    yeah - thats part of the deal when you get a premium lathe. Brent and Deb are a joy to deal with. In all fairness, I've heard the same about Oneway, Vicmark and OMEGA(Stubby) when. dealing directly. With nearly. three decades in, the. woodturning community is, in general, a welcoming place populated by good folks.

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