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Thread: Phenomenal experience with Kreg customer service

  1. #1
    Join Date
    Feb 2003
    Location
    Topeka, KS
    Posts
    399

    Phenomenal experience with Kreg customer service

    I wanted to call out some outstanding service and support by Kreg recently.

    I've been wanting to add a rip fence to my Delta bandsaw for years but just never got around to it as a board and couple of clamps was working for me just not convenient. I had always eyed the Kreg fence and came close to buying multiple times, just always found something else to spend my money on.

    Well a couple of weeks ago I was at an auction and saw an incomplete Kreg bandsaw fence in a box with other items. I figured I'd buy it and then order the missing parts from Kreg assuming they weren't too expensive.

    On Monday I called to inquire about availability and pricing on the missing parts and the gentleman who took my call said unfortunately they don't really have a parts ordering process but would be happy to send the parts out for free if I'd just give him my mailing address. I tried to explain the situation of buying the incomplete fence but he said this was just the way they do business.

    All the parts arrived the next day and I have to say I'm tickled with the fence and even more impressed with this level of service.

    Just n=1 for me but this type of service will definitely earn additional business from me in the future.

  2. #2
    Join Date
    Oct 2008
    Location
    Columbus, OH
    Posts
    2,614
    Always love to hear about excellent CS. Kudos to Kreg.
    Brian

    "Any intelligent fool can make things bigger or more complicated...it takes a touch of genius and a lot of courage to move in the opposite direction." - E.F. Schumacher

  3. #3
    Ive also had good service from them.
    Glad you like the fence. I love mine.
    "All that is necessary for the triumph of evil is that good men do nothing."
    - Sir Edmund Burke

  4. #4
    I too like hearing stories about outstanding customer service. I already own many Kreg products and stories like this one will go a long way in ensuring that I keep buying their products.

  5. #5
    That's how Craig Summerfield started his business model. Todd has continued it. Once broke a clamp pad on a K-33. Tried to order a new one, but instead, Kreg send me a whole new drill guide block- FREE! That's why I say there are two kinds of wood workers, those who bought Kreg first, and those who wish they had

  6. #6
    Join Date
    Dec 2005
    Location
    West Lafayette, IN
    Posts
    6,490
    Same here - excellent Kreg CS. I bought a used foreman that was missing some parts - they sent them for free!

  7. #7
    Join Date
    Dec 2010
    Location
    Newtown, ct
    Posts
    44
    They sent me router table fence parts as well at no cost.

  8. #8
    Join Date
    Mar 2014
    Location
    Los Angeles
    Posts
    1,035
    This story is good to hear, I'll definitely continue buying Kreg.

  9. I'm glad to hear that. I had stopped purchasing Kreg products, due to a very poor experience with customer service.

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