I see you live in Iowa as do I. Years ago I had a grandparent that had a similar problem, insurance company refused to pay her valid claims. The company had her buffaloed for some time but my aunt eventually figured out what was going on. A call to the state insurance commissioner and the problem was solved quite quickly. I hope your problem can be solved like this. Insurance always seems to work very well as long as you are paying the company but it seems like the reverse doesn’t work so well.