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Thread: Sawstop ICS Problems and Support

  1. #31
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    Mitch Schiffer: I run a 3HP SawStop ICS and following the SawStop Facebook page. The page moderator, a SawStop employee, often stated the washer is not needed for the wide/wider dado stack. Others also reported that customer service told them the same.

    As for the dado lowering, I think it is the nature of the beast. I ran a 3HP Uni-saw for 30 years, and experienced the same, esp. when using a wide stack and/or hard/difficult wood. I just got in the habit of tightening down all blades on the old Uni-saw and now on the SawStop. I have no doubt that utilizing a dado stack --esp a wide set up -- and cutting full or deep depth creates a good deal of vibration.

    What model SawStop do you have?

  2. #32
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    Quote Originally Posted by Mitch schiffer View Post
    It may be somewhat associated to covid or labor shortages. I bought a saw stop this year I had several issues with cut quality. I initially regretted buying it but I kept it since I did cut a finger on my previous table saw about 5 years ago. I did end up getting the issues with mine figured out. Fortunately for me no parts were needed. I spent a entire day getting the saw adjusted. There was really no single thing I didn't have to adjust.
    One of the most frustrating adjustments is the riving knife adjustment. There is really not a good way to adjust it the holes are oversized and its not indexed by anything. The table in relation to the blade was also off. While the bolts are hard to get at to adjust this I found it easier but a little more time consuming then the riving knife. I did adjust the French as well but that was very easy. In the end im happy with my sawstop. The only complaints I still have are with a dado blade I have to lock the blade height or it will slowly lower on me. The same issues applies when having the blade at a bevel from about 25 to 35 degrees this will also move if not locked. My other complaint is the arbor is not long enough to use the factory washer with a 3/4 dado stack.
    I hadn't looked at this yet but:

    You're correct, the washer wont work. However, there's a tiny blurb in the manual that says if you are using a dado stack that is 3/8 or larger, to just skip the washer. That being said, even without the washer, the arbor on mine won't fully thread the factory nut when I'm at 3/4 for the dado stack.

  3. #33
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    again, in response to the earlier comment about dado issues with sawstop: I came across this other thread where someone had their dado stack come loose on their new sawstop. They said they were told that heavier dado stacks aren't suitable? https://www.woodworkingtalk.com/thre...r-nuts.226845/

    I'll give my vendor a call tomorrow, its creepy to me seeing a full dado stack with no arbor threads sticking out past the nut.

  4. #34
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    Quote Originally Posted by Bryan Hall View Post
    My vendor is going to take care of all the repairs. They'll replace both the tabletop and the arbor block, and then they'll fully calibrate the saw.

    Need or no need it sounds like you aren't able to produce the output you need to produce. I was wondering why the local vendor wasn't dealing with SS and also why the saw wasn't back at their store. I would expect a vendor to also stand behind a product they sold. If someone is injured they'll also be in the following lawsuit. So CYA would lead me to think it would be in everyone's best interest to solve this problem before the lawyers get involved. Glad to hear they are stand up and helping solve the issues.

  5. #35
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    Quote Originally Posted by Bryan Hall View Post
    again, in response to the earlier comment about dado issues with sawstop: I came across this other thread where someone had their dado stack come loose on their new sawstop. They said they were told that heavier dado stacks aren't suitable? https://www.woodworkingtalk.com/thre...r-nuts.226845/

    I'll give my vendor a call tomorrow, its creepy to me seeing a full dado stack with no arbor threads sticking out past the nut.
    All saws of this size I have seen don't use the blade washer when using a full stacked dado and there is no point having extra threads past nut. That dose nothing. Dado blade coming loose is very rare and can happen on any saw with multiple start/stop of the stacked dado blade. This can happen particularly if the blade has a sudden stop (like a motor brake). Otherwise, the rotation of the blade (while cutting) should tighten the blade in place. SS doesn't allow using anything larger than 8' dado blades and also those with full chippers due to the mass of the blade.

  6. #36
    In my business career I was a Manuf Rep in the HVAC/P&H industry. Companies get ranked not only on the products they offer, but the manner in which they support their products. I always told my customers to politely ask the name of the tech with whom they were dealing. That way if things go sideways on a call you can pin the tail on the donkey. Doing phone tech is a difficult job and sometimes the frustration with a difficult customer spills over onto the next call(s). My experience with SS Tech has been very good, but my issues were light weight compared to this. The issue of getting the “basic info” on each call can drive you nuts, but dealing with a different tech each time puts that tech in a position where they have to certify the basic info. Again, frustrating, but they cannot see what you are seeing and they don’t or can’t take the nitwit at the next desks analysis. Also, if an issue is not handled on the vary first call or if the issue is of some significance it is always advisable to request/demand a CASE NUMBER. Given what you have been through on this I think it is time to draw the line with SS and demand “the solution.” Barring that coming through I’d have that thing on a truck back to my dealer with a song in my heart and a smile on my face.
    Last edited by Jack Frederick; 01-03-2022 at 12:03 PM.

  7. #37
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    Just to be clear, the arbor doesn't extend past the nut at all. In all my life no one has ever tried to tell me that having a nut that doesn't fully seat on a bolt is okay.

  8. #38
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    It's really the number of threads engaged that matters, but I get it. Then again, I'm not a huge fan of dado blades anyway so it would really bug me.
    ~mike

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  9. #39
    Quote Originally Posted by Jack Frederick View Post
    In my business career I was a Manuf Rep in the HVAC/P&H industry. Companies get ranked not only on the products they offer, but the manner in which they support their products. I always told my customers to politely ask the name of the tech with whom they were dealing. That way if things go sideways on a call you can pin the tail on the donkey. Doing phone tech is a difficult job and sometimes the frustration with a difficult customer spills over onto the next call(s). My experience with SS Tech has been very good, but my issues were light weight compared to this. The issue of getting the “basic info” on each call can drive you nuts, but dealing with a different tech each time puts that tech in a position where they have to certify the basic info. Again, frustrating, but they cannot see what you are seeing and they don’t or can’t take the nitwit at the next desks analysis. Also, if an issue is not handled on the vary first call or if the issue is of some significance it is always advisable to request/demand a CASE NUMBER. Given what you have been through on this I think it is time to draw the line with SS and demand “the solution.” Barring that coming through I’d have that thing on a truck back to my dealer with a song in my heart and a smile on my face.
    Some great points. Coming through the ranks of corp IT, I did 2nd level phone support. Calls are challenging....."is it plugged in" was a field 1st level were required fill out b4 they could escalate.....basic SOP using case management software. Calls were also recorded....get "terse" with a customer you're in the director's office. Yell at a customer, security escorted you out. SS should be doing all that IMO....it's basic stuff. Considering the SS website states "It makes sense that each one of our team members would want to ensure you are thrilled with your saw." It doesn't take rocket science to make that happen....it's culture. IMO SS support made several mis-steps with the OP. It sounds like the OP runs a business....support should have known their audience. Okay, they require multiple tests for spec which I get it, but under no circumstances should the OP have been yelled at.

    ...and here I sit due to pick up my $3k SS PCS tomorrow.
    Thanks,
    Fred

    Seasoned professional possessing unremarkable proficiency at innumerable skills.

  10. #40
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    Got off the phone with my vendor again today. Sawstop is closed, again, but I wanted to get on the schedule for the arbor replacement. "Sawstop hasn't authorized the repair." Clear communication is obviously lacking here. I don't understand why they told me they were setting up the repair with the vendor, but they also didn't authorize any part of the repair at all.

    Vendor also let me know they can't accept a return without a 25% restocking fee unless sawstop wants to buy it back. I'm so over it at this point. I wish I had gone with another brand. Will have to get this fixed and then sell it myself, and then buy the machine I wanted.

  11. #41
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    Here's the pic of the arbor and nut, full stack, tight.
    Attached Images Attached Images

  12. #42
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    Quote Originally Posted by Bryan Hall View Post
    Here's the pic of the arbor and nut, full stack, tight.
    That’s what mine looks like. Have never had an issue.
    Some Blue Tools
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  13. #43
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    Quote Originally Posted by Clark Hussey View Post
    That’s what mine looks like. Have never had an issue.
    Thanks, I appreciate it.

  14. #44
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    Quote Originally Posted by Bryan Hall View Post
    Here's the pic of the arbor and nut, full stack, tight.
    That's exactly how it should look. As per the manual, leave off the outer washer when using a full width dado. That's pretty standard with just about any table saw.

  15. #45
    Quote Originally Posted by Bryan Hall View Post
    Got off the phone with my vendor again today. Sawstop is closed, again, but I wanted to get on the schedule for the arbor replacement. "Sawstop hasn't authorized the repair." Clear communication is obviously lacking here. I don't understand why they told me they were setting up the repair with the vendor, but they also didn't authorize any part of the repair at all.

    Vendor also let me know they can't accept a return without a 25% restocking fee unless sawstop wants to buy it back. I'm so over it at this point. I wish I had gone with another brand. Will have to get this fixed and then sell it myself, and then buy the machine I wanted.
    This is unfortunate after what you've been through. Maybe this won't affect the overall timeline on when you expected to be up and running.

    Quote Originally Posted by Bryan Hall View Post
    Here's the pic of the arbor and nut, full stack, tight.
    Maybe I'm paranoid but I wouldn't run that.
    Thanks,
    Fred

    Seasoned professional possessing unremarkable proficiency at innumerable skills.

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