Prashun, I have always wondered how things magically appear and have rejoiced at how cool it is that the system works.. In ‘18 on a Tues morning I purchased a component from Auckland, NZ. Thur at 11 am it was dropped over my gate. Remarkable! I agree that the problem is personnel. With the ability to see the in depth tracking info you can see that each touch on the product was pencil-whipped to get onto another bar-code to do the same. Taht said, those people are directed or encouraged to fail. I expect and the consumer deserves to be notified if something is awry. It is all software related. I knew I had no choice but tolerate the slow motion delivery. Tools For Woodworking however as a responsible vendor ended up holding the bag on the incompetence of the local FedEx franchisee. They immediately shipped the first order and after multiple touches three weeks later honored the customer., me, by shipping another. I was self-employed for 50 yrs. If an order is not delivered as expected, it takes only one problem with an order to make it an unprofitable sale.