Quote Originally Posted by Jim Becker View Post
I believe that the consideration at this point is that with so many used machines now entering new lives with new owners as compared to even a few years ago because of folks upgrading to the latest or moving on from CNC, the strain on any manufacturer's support structure, both time wise and financially, is pressing consideration of handling things differently. A lot of the folks buying used machines have no experience/knowledge and that starts to saturate the support infrastructure. Aside from raising prices on new machines to cover the increased support for re-sale users, charging a flat fee for training and support or hourly for just support is a reasonable approach. Someone has to pay for it...

At one time I thought that Camaster had life time support even on used machines. That was one of their selling points