Instead of arbitration, Amazon now requires disputes to be settled in court. This isn't designed to protect the user, but Amazon instead. First you have to up front the costs of filing in small claims court ( often more than disputed amount.) Then you have to take time to go to court, and if you lose, judge can award damages to Amazon, including lawyers fees $$$$$$. This will discourage small claims as losses could be much more than actual claim. Plus it drags out the process from weeks to years. Miss a court date, and you are toast. Fits into the same category as "A free lunch." There is no such thing in business.