Even with the new policy, I have found the HD employees to be helpful in my experience. A few weeks ago I gutted a 20+ year old shower. I ordered over $3,000 worth of materials and hardware online from HD. My wife had given me a 3 day time to plan the remodel, make a list of required materials and get it ordered. I made a couple mistakes in my rush. When the materials arrived, some came to the store, some delivered to my home and some were in the store and I had to pick them up. I didn't get receipts in all cases. When I have had to return my mistakes in unused materials, the first time, the employee looked up my order and gave me the order number for future reference should I need it.
Ken
So much to learn, so little time.....