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Thread: Grizzly warranty

  1. #1

    Thumbs down Grizzly warranty

    Hello all.
    I suggest, based on my recent experience, that you carefully check Grizzly's warranty.
    I bought a Grizzly 24 bandsaw from a reseller (Max Tools).
    I used the saw 5 minutes, shut it off to rethink my next step; bandsaw wouldn't start.
    Lots of phone calls (endless wait time), many emails, and learned that Grizzly does not have tech service people in the field, That I have to determine what is wrong with the tool, and then if a part is needed it will be sent to me.
    Unfortunately I lack the knowledge or equipment to to determine what is wrong, and any expense I undertake to learn what is wrong, is mine; Grizzly doesn't recompense.
    Grizzly tells me that my only real recourse is to contact Max Tools (Grizzly is avoiding its responsibility in my opinion) but Max Tools phone number doesn't work, and they've not responded to email.
    Grizzly tells me I can ship the tool to them for repair (crating is my responsibility. they'll pay for shipping), but 900 pounds is a bit of a challenge in this regard.
    Oh, I didn't mention that the bandsaw base (sheet metal) is sufficiently out of true that I had a welder make a true channel iron base to which he welded the tool, to give me something I could shim level; this basically voided Grizzly's warranty according to them.
    During the 5 minutes I used the saw it cut fine (though the factory blade is pretty poor). I bought a Lennox carbide tipped TriMaster blade for the saw (fabulous blades!) but haven't mounted it since the saw doesn't run.
    I'm probably going to be looking for an alternate saw based on Grizzly's non-support.
    Anybody want a 900 pound saw and excellent blade for $1500? Oh, some "assembly" may be needed......................
    The Grizzly replaced my 20" Powermatic bandsaw that required the motor be pulled twice for TLC (of course after warranty), hence no more PM bandsaw for me.
    All in all, a really rotten experience.
    Stay well you all.
    Felix

  2. #2
    Join Date
    Mar 2003
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    SE PA - Central Bucks County
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    Aside from some larger industrial brands (and for a hefty charge), there is generally no on-site service available for woodworking tools and hasn't been for a VERY long time. So it's normal for parts to be shipped during the warranty period for user install. The same will be true for pretty much any brand you opt to buy.
    --

    The most expensive tool is the one you buy "cheaply" and often...

  3. #3
    Join Date
    May 2014
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    Pretty common knowledge that you have to put together and trouble shoot/fix machines yourself. The only companies who fix or set up/adjust machines on site have techs that you pay for . Also modding machines almost always voids a warranty. So your options are either fix it or pay to get it fixed or sell it. Sounds like you have not had much luck in getting a machine that works well. These sort of situations are one of the reasons I like to buy used stuff. I get to try stuff out and examine it before I pay. Good luck whatever you decide.

  4. #4
    Join Date
    Nov 2009
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    Could be as simple as the blade guide side bearings are too tight and the motor won't move the blade. I'd start with dropping off the v-belt off the motor and hit the button then. Maybe list where you live and someone close will come over and help. Or maybe you list where you live and someone will take you up on buying it from you.

  5. #5
    To the OP, "Won't start" can mean a lot of things to different people. Is it completely dead? Does the motor hum but not move the blade? Does the motor start but not turn the blade?
    I have a 20+ year old Grizzly shaper I've had for about 15 years and not put a penny into. I have a 7-10 year old Grizzly Cabinet saw that other than some upgrades I've made to it I haven't put a penny into it. Grizzly also has the Shopfox brand that's sold through retailers, who may or may not have support people.
    I've had some Delta equipment that was good and some that wasn't so it's not brand specific.
    You need to learn to do some basic equipment checking if you aren't buying something that comes with on-site support. Things like is there power to the outlet (you did check that - right?). How to check a switch with an ohm meter to see if the switch is good or not. If you take the belt off the motor, does the motor run? That's the first 3 things I'd check in a situation like this.

  6. #6
    Join Date
    May 2007
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    Trinidad, West Indies
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    Is emergency stop still depressed?

    We may be able to help troubleshoot if you provide more info.

    MK

  7. #7
    Join Date
    Feb 2003
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    I wouldn't give up yet. It helps if you have some familiarity with electricity and have a multimeter - Harbor Freight has 'em for about $5 that will work for your purposes. Figure out where there's power and where there isn't. Perhaps a switch that for instance prevents starting with a door open or a switch that stops the motor when the brake pedal is depressed is slightly out of adjustment or suffered a failure. That failed or misadjusted switch thinks the door is open or the brake pedal is pushed when in fact it isn't. New components will occasionally do that.

  8. #8
    Join Date
    Mar 2021
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    Sothern Coastal Maine
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    Unfortunately being a woodworker requires being a mechanic, electrician & machinist at times. I don't know of a consumer level brand that does anything different than Grizzly.

  9. #9
    Join Date
    Nov 2007
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    NW Indiana
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    That is frustrating that a brand new , expensive machine runs 5 minutes and then dead. The company says to just figure it out and they will send parts.

    I would crate it up and send if back.

  10. #10
    Join Date
    Mar 2003
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    Quote Originally Posted by Larry Frank View Post
    I would crate it up and send if back.
    The OP can't do that because it was physically modified by welding.
    --

    The most expensive tool is the one you buy "cheaply" and often...

  11. #11
    No dog in this fight, but will add as someone who has sold a million bandsaws to home ww'ers:

    -There is no company that warranties labor on this level of machine. Unless you pay for it.
    -In my opinion, it is fair for the manufacturer to ask you to contact the dealer for service if you bought it from that dealer. This is standard in the industry. Whether or not a dealer has good customer support is a different conversation.
    -9/10 issues like what the OP are experiencing are rarely something that can't be fixed by the owner, on site. Usually a loose micro-switch, loose wire, etc. The fact that the machine did start the first time is an indicator that's it's most likely something simple like this. I feel pretty confident that with phone support, the OP could trace it down pretty quickly.

    Hope the OP gets it resolved quickly.

    Erik
    Felder USA Territory Representative: Central & South Texas

  12. #12
    Join Date
    Mar 2006
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    SoCal
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    These threads are always tough to respond to in a valuable way. Returning the tool is certainly an option but one that would require more effort than the troubleshooting which already sounds like too much trouble for the OP (no offense intended). We may have a level of expectation between the seller and the buyer that is pretty far apart. The value of doing your research and being an informed consumer is only getting more necessary as time goes on. Gone are the days of a helpful and knowledgeable sales person eagerly waiting to help us as we (figuratively or literally) walk through the door.

    One stumbling block I see when folks interact with Grizzly is the expectation that a retailer selling an item at 40% or more below their competition will have the same business model as that competitor. That's just unrealistic. The customer service experience is also variable based on the interaction of those involved. We have all read plenty of stories about fantastic Laguna, Powermatic, and Grizzly service and we have all read plenty of stories about terrible Laguna, Powermatic, and Grizzly service. I would guess that generally most of the CS experiences are good with most brands since folks tend to post more bad than good .

    To the case at hand, Felix only drops in every now and again (7 posts in the last 15 years including this one) so I don't know that he is looking for assistance so much as simply wanting to state his case. I hope he checks back and can give us some more specific details. In my experience, with the aid of the brain trust here, most problems can be solved.

    There is certainly enough history posted on Grizzly tools arriving with a need for a fence, handle, table section, or some other substandard part needing to be swapped out before the machine is fully setup and ready to go. When spending $3600 for something that the competitor sells for $6600 I tend to expect to have to put in a little TLC to get setup. As others here have posted, once setup to run, my Grizzly tools have done nothing but work . . . correction . . . there was that centrifugal switch in my cyclone that went out but, I am pretty sure that was caused by my too-frequent cycling of the machine versus its intended use. Once replaced and my operating habits were adjusted it has performed every time ever since.

    Back to how to help . . . As Jim noted, there is no "geek squad" of machine techs waiting somewhere to drive to your location and perform repairs. My last experience with that was back when Delta was still king and even then it was a pretty sloppy operation. Kudos to Delta though for trying to keep that era of customer support alive . Where we go from here will depend on what Felix wants to do. If he wants to return the machine that can probably be arranged. If he wants to find the problem the manual has 80-odd troubleshooting items, SMC has a lot of smart folks, and Grizzly tech support can be very helpful. If the goal is to have someone else to handle the problem I would expect this to be very expensive at best and completely unavailable at worst.

    I vote for a small expenditure of time and effort in exchange for a large money savings and many years of trouble free use. I totally understand your frustration and would like to help.
    Last edited by glenn bradley; 07-13-2021 at 9:46 AM.
    Take me to the hotel - Baggage gone, oh well . . .

  13. #13
    I would also first check the outlet and then check the power switch.
    I have a few pieces of Grizzly and in my personal experience, they have no more "common" issues than any other brand.

  14. #14
    Join Date
    Apr 2018
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    Cambridge Vermont
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    1,645
    My Grizzly BS stopped working shortly after I got it as well. It turns out that a woodchip had gotten in the switch for the foot brake so the contactor wouldn't energize. Simply removing it was all that was needed but I also adjusted the switch so it was less sensitive (since you have to push the brake pedal a good inch or so before the brake pads hits the drum) since barely touching it would shut the motor off. Hopefully Felix does come back and post as even a Grizzly 24" BS is expensive. No matter what brand you buy sooner or later it'll be up to you to repair it as warranties only last so long. For example my neighbor has a 20" jointer, classic old iron, that wouldn't turn on in the middle of a job. Over the years dust got into the switch for the starting cap. 3 screws and a quick shot of compressed air and it was running. Having a problem and then selling it cheap on Craig's list will get very expensive. Chances are with a little more information we could help and Felix could get a lesson on how to troubleshoot.

  15. #15
    Join Date
    Mar 2003
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    Upland CA
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    This reminds me of my yesterday. We have an antique table lamp that didn't work, so I started to fix it. I took it completely apart to check everything out. The three way switch was pretty loose, so I bought and installed a new one, and reassembled it.

    After getting it all together it still didn't work, so I did what I should have done in the first place and started checking for power at various places. Long story short, it had an old clip on plug which had failed.

    Moral of the story: I took apart an antique lamp, peeled off the cork pad on the bottom, used a Dremel to soften edges on the pot metal base where the cord went through, and replaced an antique three way switch which was probably better than the new one I installed, and spent a couple hours putting it all back together. All because I neglected checking the basics first.

    Hope you checked the basics.
    Rick Potter

    DIY journeyman,
    FWW wannabe.
    AKA Village Idiot.

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