Originally Posted by
Thomas Colson
I'll never buy a supermax product again due to the absolute nightmare of experience I had with tech support regarding a defective out of the box 16-32. The (second) replacement seems to be working as intended, but for me, 1400$ was quite an investment, was a little shocked that tech support was that bad. Worse than calling the cable company! And yes, the digital read out is worthless and whatever you zero it at, will be different in a few days.
Sorry you had that experience Thomas. I went back and reviewed your Drum Sander thread and apologize for not responding more aggressively in that thread; I worry about offending others too much some times. Apologies in advance to 16-32 owners out there. I should have stated that after your first 16-32 experience I would have returned it and gone for the proven 19-38. The 16-32 is a different design than the 19-38 and 25-50. I'm sure the designer was trying to include some cool convenience features and added a little "value engineering".
This is not just a rant. I had read so much for so long about the shortcomings of drum sanders that I had done without for a long time. When the 19-38 started getting a lot of praise right out of the gate and this praise continued with nearly every review that I considered reliable I took the plunge. My unit did have a sort of whine in the feed belt motor. Although considered normal, Supermax sent me a new one just to make me happy. The machine had been rock solid since my initial setup. I moved. It has been rock solid since the post-move setup as well.
I am only blathering on to add more data to the thread for those interested . . . I do that sometimes . . .
"A hen is only an egg's way of making another egg".
– Samuel Butler