That blade sharpening sounds exactly like what i got back from Laguna a few months ago. Mine was in MUCH better shape when i sent it off a few months prior. I mailed it well-cushioned, it came back in the same box--but beat to a pulp, and no form of cushioning. after really burning some cherry as a test resaw, i switched to a 2 x 4 with the same result. Couldn't cross cut a 3/4" walnut pen blank. I was too angry to pursue with them, but should have. Their new sharpening service in the Carolina's may be lacking in skill. Good luck.
earl