I've been following this forum for a awhile and I respect the opinions on here so I wanted to throw this out there.
After reading several reviews I decided to upgrade my Dewalt 735 with the Shelix. I was pretty excited about the decision. I ordered it back in July and after 3 months I received it a couple of weeks ago. The first issue I had was the cutter head wasn't fully tapped to accept the gear they you have to screw into it after removing it from the stock head. Shelix mailed me a tap to finish the work myself but wanted me to send them the tap back to them. This past Sunday I got the head installed into the planer only to find that the pulley key that goes into cutter head wasn't fully machined and now the key won't fit into. At this point I'm pretty angry and sent them a nasty gram on Saturday. I regret being so upset but I haven't heard one word from them on this. Not one.
Are my expectations too great? My thought is I shouldn't have to spend $400 and wait 3 months only to get a product that isn't ready to go.
Am I unreasonable?
Thank you
Ken