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Thread: Evergreen Laser Corp

  1. #1
    Join Date
    Apr 2010
    Location
    Pensacola, FL
    Posts
    16

    Evergreen Laser Corp

    After several emails with Jean at Evergreen lasers I decided to send my Synrad 40 watt laser tube in for recharge for what I was told would be a 2 week turn around, this was June 15. Ten days later I followed up and was told they were overwhelmed with Synrad lasers and it would be a little longer than originally expected. Long story short after many emails (most were answered and I was told to please be patient) and countless phone calls with no response, 4 months now and still no laser. Was wondering if anyone else has had similar experiences with them or have any suggestions?
    Camaster Stinger II, Xenetech XLT 24X36, 2 Xenetech 13X13, Sublimation, Sandcarve

  2. #2
    I'm one of the ones overwhelming them with Synrads, I sent mine in about the same time as you. I've been in contact with Jean, sporadically...part of the problem is my email, they were also having problems... but the biggest problem is her husband- who does all of the electronics work- was hospitalized for a stretch, wasn't told why and didn't ask. About 10 days ago I was told he's not 100%. Last Thursday I was told my electronics are finished, recharge is next and should ship back this week...

    Yes it's frustrating but hang in there, and be nice These are some screwy times. Back in December I ordered a special hand-made item for my wife, to be built by a guy who lives square in the middle of Covid/Fire central in the northwest. I paid upfront, and I'm still waiting. But I'm trying to be patient. And nice
    ========================================
    ELEVEN - rotary cutter tool machines
    FOUR - CO2 lasers
    THREE - fiber lasers
    ONE - vinyl cutter
    CASmate, Corel, Gravostyle


  3. #3
    Join Date
    Apr 2010
    Location
    Pensacola, FL
    Posts
    16
    Thanks for the reply and thatís good to hear. I just donít understand why they wouldnít take the time and talk to me on the phone and tell me just that, I can handle the truth. Please let me know how your repair proceeds and thanks again for taking the time to respond.
    Camaster Stinger II, Xenetech XLT 24X36, 2 Xenetech 13X13, Sublimation, Sandcarve

  4. #4
    I sent my ULS laser about the same time as Kev and got it back in just a little over the two weeks turn around promise. Might be the ULS vs Synrad part though. The recharge went well and it has been performing well, hope it lasts longer than last recharge (different place).
    Brian Lamb
    Lamb Tool Works, Custom tools for woodworkers
    Equipment: Felder KF700 and AD741, Milltronics CNC Mill, Universal Laser X-600

  5. #5
    In my first email's reply, I was informed that Synrads will take longer to repair, and to expect a longer wait time. And FWIW, my laser, over 16 years old, was working perfectly one night, the next morning it wouldn't burn thru the white cap on the Lasermax I was trying engrave unless I slowed it down to Cermark speeds; the tube's electronics went toast...
    ========================================
    ELEVEN - rotary cutter tool machines
    FOUR - CO2 lasers
    THREE - fiber lasers
    ONE - vinyl cutter
    CASmate, Corel, Gravostyle


  6. #6
    I know Jean + Phil well, I can say without any fear of contradiction those folks have forgotten more about lasers than I'll ever know. It will be worth the wait for sure
    You did what !

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