What is a Person to Do?

[Jim Koepke]

My Tax Identity Shield service just sent me an email with this message:

Tax Identity Shield found a match to your monitored information.

Though the cost of this was included with our last tax preparation when the account was set up it wouldn't allow us to do so with out a cell phone to receive a verification message. This tends to be the new "two step" security system.

So right now I am on hold with someone who is baffled by the idea there are actually people who do not have a cell phone. We do not have reception where we live, so having one wouldn't be much good since to receive a text we would have to drive a mile or more, get the message and then drive back home.

jtk

[Jim Koepke]

The original post on this was started then abandoned while getting things straight with telephone support.

It had a message about my email possibly being compromised and suggested a password change.

Have you ever set up your email and not needed to use the password for ten years or so?

In the process my email somehow disappeared from my reader and wouldn't allow me to add it back or log in because it was already open.

Finally got off the swirling merry go round and got it sorted.

Again, technology in which a degree was earned close to 40 years ago had me flummoxed for a couple hours. About 20 years ago my work was pretty much set and didn't need much in the way of continuing education. Now everything is 'intuitive' with icons like three dots or four lines and people are supposed to know what it means. What ever happened to a simple word like 'menu' or 'log out.'

There is a help box, but asking about how to change a password gets you to know wheres wanted. (spelling pun intended)

jtk

[Mike Kreinhop]

So right now I am on hold with someone who is baffled by the idea there are actually people who do not have a cell phone.

I have several online accounts that keep pestering me to enable two-step verification using my cell phone to receive text messages. These companies are baffled by the idea that there are people who actually do not live in the States.

I had to close a credit union account that catered to military personnel and transfer the funds to another CU. The two-step verification was mandatory for all accounts by a certain date, and any account that was not compliant would be frozen. I tried to reason with the CU manager, but the verification system would not allow a non-U.S. number and there were no other options for the verification. To the programmers, the rest of the world is as it appears outside their window.

I have a lot of money with Vanguard, and their two-step verification system will only accept a U.S. phone number. Fortunately, they understand that some of their customers live overseas and they have a restricted, but reasonable, process for accounts that do not have the two-step verification enabled.

[Rick Potter]

Password? There is a password?

[Kev Williams]

So right now I am on hold with someone who is baffled by the idea there are actually people who do not have a cell phone. ..

Awhile back, me, and I'm sure many others, couldn't log into Paypal because when they started asking users to
add their mobile phone numbers with the prompt below, whoever designed the web page forgot to add in the
"not now" option/button. At the time the only way I could figure out how to log in was TO add my mobile number (nope),
or go thru the motions of buying something online via Paypal...

[Jim Becker]

I had to close a credit union account that catered to military personnel and transfer the funds to another CU. The two-step verification was mandatory for all accounts by a certain date, and any account that was not compliant would be frozen. I tried to reason with the CU manager, but the verification system would not allow a non-U.S. number and there were no other options for the verification. To the programmers, the rest of the world is as it appears outside their window.

I have a lot of money with Vanguard, and their two-step verification system will only accept a U.S. phone number. Fortunately, they understand that some of their customers live overseas and they have a restricted, but reasonable, process for accounts that do not have the two-step verification enabled.

Could you use a GoogleVoice number to have a US based area code and number for this? (Not sure if GV will forward voice/texts to a non-North American number)

[Jim Koepke]

To the programmers, the rest of the world is as it appears outside their window.

Having worked with some programmers, most of them do not work in rooms with windows. For many of them the rest of the world is created in a little place between their own ears.

jtk

[mike stenson]

Having worked with some programmers, most of them do not work in rooms with windows. For many of them the rest of the world is a created in a little place between their own ears.

jtk

Most would like windows. They're not allowed to have them until they're management

[Tom Stenzel]

Having worked with some programmers, most of them do not work in rooms with windows. For many of them the rest of the world is a created in a little place between their own ears.

jtk

No windows? I didn't think they ALL used unix.

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Sorry Jim, you didn't just crack open the door for that one, you kicked it down!

-Tom

[Jim Koepke]

No windows? I didn't think they ALL used unix.

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Sorry Jim, you didn't just crack open the door for that one, you kicked it down!

-Tom

LOL!

jtk