On Monday morning of this week, we lost both land line and DSL. In THREE calls (from cellphone) totaling over thirty minutes, finally AT&T said they had a problem and would have it fixed by Thursday noon (four days later.) Later Monday afternoon, land line was back up and running, but DSL had dropped from 690KBS to less than 100 KBS. I waited till Friday to call back about DSL lack of speed. Spent over thirty minutes on phone with Customer NO Service rep. Tried to run speed test, and after ten minutes, it never connected to server (AT&T), so Customer No Service person scheduled a on site visit for Tuesday. Since then speed have ranged from 0 - 120 - 230 KBS, which means I see a lot of spinning circles. Tonight when opened up computer, ran speed test (not AT&T version,) and it showed 630 KBS. Opened up, I mean tried to open SMC, and after five minutes, got out and ran speed test again (0.09KBS.) Dial up is faster than my AT&T DSL. The reason I use third part speed test is most of the time AT&T's can't find their server. It's like paying for ten gallons of gas, but only getting a cup full. I've reset router, but speed doesn't change. Last night got AT&T's message about "Experiencing Delays," so they are aware they have a problem. To add insult to injury, on calls, AT&T tried to sell me their cell phone service. I asked "who in their right mind would buy another service from AT&T when they couldn't deliver the one I was already paying for?"