I had a CT 22 dust extractor. I do not know how long I had it, but I was told by the service center that it was 13 yrs old. I was also told that the electronic board was bad and they no longer support it or stock parts. I had to ship from CA to IN!

So, 10 yrs or so is the lifetime of a festool tool? No Thanks.

I wasn't given the opportunity to get a small discount on new one, or even offered a refurbished one. Thats was it. Sorry . . next!

I am a supporter of quality tools and was getting ready to buy a few more things. Domino and track saw. Even though I want them, I can't let myself do it.

Any similar experiences? Should I be disappointed or is that kind of time frame too long to expect support?

Thanks . . .