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Thread: Disappointing Festool interaction. No More ??

  1. #1
    Join Date
    Feb 2007
    Location
    San Jose, CA
    Posts
    135

    Disappointing Festool interaction. No More ??

    I had a CT 22 dust extractor. I do not know how long I had it, but I was told by the service center that it was 13 yrs old. I was also told that the electronic board was bad and they no longer support it or stock parts. I had to ship from CA to IN!

    So, 10 yrs or so is the lifetime of a festool tool? No Thanks.

    I wasn't given the opportunity to get a small discount on new one, or even offered a refurbished one. Thats was it. Sorry . . next!

    I am a supporter of quality tools and was getting ready to buy a few more things. Domino and track saw. Even though I want them, I can't let myself do it.

    Any similar experiences? Should I be disappointed or is that kind of time frame too long to expect support?

    Thanks . . .

  2. #2
    Join Date
    Dec 2005
    Location
    West Lafayette, IN
    Posts
    5,827
    13 years old is a pretty good run for a tech-ish product. I have a couple drills that are about that old. If they crapped out tomorrow I'd be okay with it. I do understand Festool is more of an investment though.

    Maybe go over to the FOG and ask for help?

  3. #3
    Quote Originally Posted by Calvin Crutchfield View Post
    I had a CT 22 dust extractor. I do not know how long I had it, but I was told by the service center that it was 13 yrs old. I was also told that the electronic board was bad and they no longer support it or stock parts. I had to ship from CA to IN!

    So, 10 yrs or so is the lifetime of a festool tool? No Thanks.

    I wasn't given the opportunity to get a small discount on new one, or even offered a refurbished one. Thats was it. Sorry . . next!

    I am a supporter of quality tools and was getting ready to buy a few more things. Domino and track saw. Even though I want them, I can't let myself do it.

    Any similar experiences? Should I be disappointed or is that kind of time frame too long to expect support?

    Thanks . . .
    Did you try to have it repaired independently? Iím sure that in the Bay Area there are shops that do board-level repairs, etc. Itís not that difficult.

  4. #4
    13 years seems pretty awesome to me for a portable dust collector. The only "better" option would be Mafell on your track saw.

    Erik
    Felder USA Territory Representative: Central & South Texas

  5. #5
    Join Date
    Oct 2008
    Location
    Kapolei Hawaii
    Posts
    3,032
    Just curious, how old is your car?
    I'm also thinking that 13 years is pretty good for electronicy things. My $1000+ washing machine crapped out after 5 or 6 years. Not happy about it but that's how it goes with electronics these days. My first Maytag washing machine lasted 20+ years, but it had a dial and push button. 3 belt changes. No techtronics.
    I'd agree, try calling around repair shops to see if they can check it out. But not buying a domino because the VC died?

  6. #6
    Join Date
    Feb 2007
    Location
    San Jose, CA
    Posts
    135
    OK Well that's why I asked. Personally , I do not think hat is long too long to stock the main electronic board. I'm sure that same board was used in many extractors.

    May car is new. I believe dealers stock parts for 20 yrs. My dryer was bought the day I moved in to my first house. Oct '93. Still works.

    Thanks for all the input.

    Also, it was probably only powered on for less than 4 hrs the entire time I had it. Unfortunately, I cannot have it repaired. I was not going to pay $60 to have it shipped back to me and still be broken.
    Last edited by Calvin Crutchfield; 06-02-2020 at 5:50 PM.

  7. #7
    Join Date
    Mar 2003
    Location
    San Francisco, CA
    Posts
    9,172
    I'm with the OP on this one. The thing's a vacuum cleaner. Why should a vacuum cleaner be all used up after only 13 years?! Especially a $700 vacuum cleaner.

  8. #8
    Join Date
    Apr 2005
    Location
    Central MA
    Posts
    1,346
    Quote Originally Posted by Calvin Crutchfield View Post

    May car is new. I believe dealers stock parts for 20 yrs.
    Actually, by law auto manufacturers are only required to stock parts for the duration of the warranty. The myth of 7 or 10 or 20 years is unfortunately just urban legend.

  9. #9
    Festool stocks parts for 10 years after a tool is replaced with a new model. That is a European standard.

  10. #10
    Join Date
    Feb 2007
    Location
    San Jose, CA
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    135
    Quote Originally Posted by John Lanciani View Post
    Actually, by law auto manufacturers are only required to stock parts for the duration of the warranty. The myth of 7 or 10 or 20 years is unfortunately just urban legend.
    OK Perhaps. I just called my local Toyota dealer to ask for a starter on a '99 Pickup. Not in stock, but can get in three days. It has nothing to do with legalities. If you were looking at a $700 tool and on the box it said "No longer repairable after 10 yrs". Would you buy it? I would not.

  11. #11
    Quote Originally Posted by John Lanciani View Post
    Actually, by law auto manufacturers are only required to stock parts for the duration of the warranty. The myth of 7 or 10 or 20 years is unfortunately just urban legend.
    For the auto manufacturers, itís all over the map. GM is terrible about this, even for obvious crash parts. Nissan used to be really good about it, because parts for the older cars were a significant profit center. Now, who knows.

    FWIW, Powermatic has (last I heard) a policy of stocking replacement parts for ten years after last date of production. After that, better know a guy. :^)

  12. #12
    Quote Originally Posted by Calvin Crutchfield View Post
    OK Perhaps. I just called my local Toyota dealer to ask for a starter on a '99 Pickup. Not in stock, but can get in three days. It has nothing to do with legalities. If you were looking at a $700 tool and on the box it said "No longer repairable after 10 yrs". Would you buy it? I would not.
    Everything tool/machine is like that. Not many exceptions really. I can think of a few, but the replacement parts would cost more than the 550 that ct22 cost 13 years ago.

    Honestly, no use is abuse as well.

  13. #13
    Quote Originally Posted by Darcy Warner View Post
    Honestly, no use is abuse as well.
    Well, itís not like the tires are going to blow out and kill you and your family, is it? :^)

  14. #14
    Quote Originally Posted by Doug Dawson View Post
    Well, it’s not like the tires are going to blow out and kill you and your family, is it? :^)
    I think my original ct22 is about 13 years old as well. Its beat to crap, but never missed a beat. I am sure if the control board went out, I or someone I know could fix it, but at what cost?

    From experience, the longer things sit unused the more issues one will have.

  15. #15
    Join Date
    Feb 2004
    Location
    Perth, Australia
    Posts
    7,359
    I had the control board go on a Fein about 7 or 8 years ago ( my fault). The cost of a replacement control board was too high. I had the technician wire it off the control board, meaning that it now worked with a single (full) speed.

    Regards from Perth

    Derek

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