I have a Porter Cable 7518 router motor that I purchased brand new, from a well known authorized retailer, less than a year ago. Recently, the speed control stopped working (which I have learned is a common problem). The router only works on one speed.
I took it apart, b!ew out sawdust, etc. No luck. I tried calling Porter Cable 4 or 5 times overv the past few weeks via the number listed in the owners manual, and on their website. I have stayed on hold for up to 45 minutes, nobody answers, and there is no option to leave a message. I understand many companies are running smaller crews. That's fine. Change your greeting to let us know you won't be answering.
I then send a message via the Porter Cable website. A week later, somebody replies asking for a copy of the receipt. I send the copy as requested. I was then informed that because the router was not purchased directly from Porter Cable, it is not covered under warranty (3 year warranty with 1 year free service). For that matter, there is not even an option on the PC website to buy the router directly from PC.
I'm very surprised at this response. I'm posting this as an FYI for those looking at the PC 7518 router. Apparently the speed control is commonly defective, and Porter Cable will not honor their own warranty. Buyer Beware.