Originally Posted by
Richard Coers
Pretty rough that you guys are beating up on a small business in the middle of a pandemic. How do you know a 1/3 of them aren't sick? Vega is a really small business, just a few people working in a small Mom and Pop factory in the middle of some corn fields near Decatur, IL. Actually started by a father and son. And now with people begging for American made product, here we have a forum where people come on and bash them. And to the point that they have to eat the product and shipping. Couldn't there have been some compromise even though they offered to eat it? Wonder why American businesses are in trouble?
I afraid I can't agree with you. Pandemic or not, they certainly should have shipped an acceptable product. Shipping what the OP described is simply unacceptable.
It's possible that they didn't reply because of the pandemic, but the OP said they replied quickly once he sent a query from a different email address.
Their response to refund his money and keep the fence was generous but it may be that the material cost was less than the cost of shipping it back to them, where they'd have to refurbish it before being able to sell it again.
No, I don't think the OP was rough on them at all.
Mike
Go into the world and do well. But more importantly, go into the world and do good.