About 10 years ago I had need of some Laguna bandsaw parts and had a good experience.
About 5 years ago I was considering buying an upgraded used Robland 5 function slider with an 8' sliding table and I had a couple of questions about the extrusion and bearings, so I called Laguna service to ask them about it; they wanted over $100 to consult with me. I told them to tell Torben I would not be calling them again. They quickly changed their mind and answered my questions, but the bad taste is still there.