Originally Posted by
Rob Lee
Hi Glenn (et al) -
Yes - we have a lot of work to do to get our website back to where the previous version was. The base search engine (which is what is running now) leaves a lot to be desired. We are actively evaluating other search engine software - and will be implementing a much better solution as fast as practical. We continue to work with the taxonomy and navigation structures - and are making some progress there. (take a look at Festool, or Veritas in the tools tab). It is slow going - but we are making progress.
Our previous website was refined over a period of 20 years ... and we've had less than 6 months with this one. Our hand was a bit forced in releasing the site as we did, and then we had to freeze development work as we went through the Christmas period - what is visible now is only about 30-40% of our actual design.
We know the website is not what it should be (yet) - and we are focused on cleaning up what's there, and rolling out improvements on a continual basis. Your comments here (and elsewhere ) are certainly being heard - and are being addressed. Progress cannot happen fast enough for me either!
Cheers,
Rob
Great news. What prompted this sort-of open letter was that I was on another site and yet again, some folks were really stirring the pot on the new website. I have enjoyed doing business with Lee Valley for a long time and talk them up sincerely whenever discussions warrant (and sometimes when they don't ). I feel that I have developed a relationship with them as a company and it personally pains me to read people talking trash. My concern was that the performance issues were being soft-sold up the ladder. It sounds like that is not the case and that's terrific. I am sure I am not alone in wishing you best speed on getting things dialed in. Good luck.
"A hen is only an egg's way of making another egg".
– Samuel Butler