In November 2019 purchased a New Dell workstation computer for doing Solidworks 3D modeling,
In December i purchased a BenQ 32 workstation monitor.
The monitor arrived December 24th.
I hooked up the new system and within the day it was going to blue screen and refusing to start.
I spent five days trying all of the fixes and downloads that Dell recomends and most i could find on YouTube and the internet in general.
Nothing worked
Dell sent in a technician to replaced the motherboard, SSD, memory, heat sink and new Operating system. Still wont start.
After a load of emails and a few weeks they have finally agreed to replace it. With "like or better parts" And it should only take another month to arrive.
I suggested a nice gesture for my lost time and inconvenience would be a performance upgrade.
This is what they have offered as a replacement.
The hard drives are what they have changed, No explanation of why they cant supply the same as the original'
Anyone have an explanation or opinion?
Have they offered me more than i had ?
Which is a better system for what i wanted to use it for?
I was of the understanding that the original SSD and Sata drive was better than what they have offered as a replacement, is that right?
I am a little lost at the moment so any opinions would be welcome.
The first offer below;
Desktop Original Replacement Offered System Model Dell Outlet Precision T3630 Dell Precision T3630 Processor Intel Core 9th Generation i7-9700K Processor (8 Core, up to 4.90Ghz, 12MB Cache, 95W) Intel Core i7-9700K, 8 Core, 12MB Cache, 3.6Ghz, 4.9 Ghz Turbo w/UHD Graphics 630 Memory 16GB (2X8GB) 2666MHz DDR4 UDIMM Non-ECC 16GB 2X8GB DDR4 2666MHz UDIMM Non-ECC Memory HDD
2TB 3.5inch SATA Hard Drive (7200 RPM) + 512GB M.2 PCIe NVMe Class 40 Solid State Drive
3.5" 2TB 7200rpm SATA Hard Disk Drive + 3.5 inch 2TB 7200rpm SATA Hard Disk Drive Video Card NVIDIA Quadro P400 2GB (3 mDP to DP adapter) NVIDIA Quadro P400, 2GB, 3 mDP to DP adapter OS Windows 10 Pro for Workstations (up to 4 Cores) Windows 10 Pro 64bit English, French, Spanish Wireless No Wireless LAN Card No Wireless LAN Card Optical Drive 8X DVD+/-RW 8x DVD+/-RW 9.5mm Optical Disk Drive Chassis Tower chassis with 300W up to 90% efficient PSU (80Plus Gold) no SD card reader v2 Precision 3630 Tower with 300W up to 90% efficient PSU (80Plus Gold) no SD card reader v2
The second offer below.
Desktop Original Replacement Offered System Model Dell Outlet Precision T3630 Dell Precision T3630 Processor Intel Core 9th Generation i7-9700K Processor (8 Core, up to 4.90Ghz, 12MB Cache, 95W) Intel Core i7-9700K, 8 Core, 12MB Cache, 3.6Ghz, 4.9 Ghz Turbo w/UHD Graphics 630 Memory 16GB (2X8GB) 2666MHz DDR4 UDIMM Non-ECC 16GB 2X8GB DDR4 2666MHz UDIMM Non-ECC Memory HDD
2TB 3.5inch SATA Hard Drive (7200 RPM) + 512GB M.2 PCIe NVMe Class 40 Solid State Drive
2.5" 1TB SATA Class 20 Solid State Drive + 2.5 inch 2TB 5400rpm SATA Hard Disk Drive Video Card NVIDIA Quadro P400 2GB (3 mDP to DP adapter) NVIDIA Quadro P400, 2GB, 3 mDP to DP adapter OS Windows 10 Pro for Workstations (up to 4 Cores) Windows 10 Pro 64bit English, French, Spanish Wireless No Wireless LAN Card No Wireless LAN Card Optical Drive 8X DVD+/-RW 8x DVD+/-RW 9.5mm Optical Disk Drive Chassis Tower chassis with 300W up to 90% efficient PSU (80Plus Gold) no SD card reader v2 Precision 3630 Tower with 300W up to 90% efficient PSU (80Plus Gold) no SD card reader v2 Hard drive config Cable - C5 M.2 SSD + 3.5 1-3 HD C2 2.5 inch Boot HD with optional 1-3 2.5 inch HD