Once again, LV’s customer service shows through with direct communication from their CEO. Maybe there were hiccups with the site, but where else could you get that direct attention? Thanks, Rob. I was eventually able to check out.
Hi Rob,
Thanks for the reply and for checking in (and for the Cyber Monday sale!). I can’t imagine how you found my order: Bulatowicz is such a common name.
I didn’t mean to imply that I had failed to get the items, though I can see how my post could be read that way especially in the larger context of the thread; I had checked out about 45 minutes or so before posting but continued browsing because my 4 month old was awake anyway. I was just trying to let people know that if they were patient and didn’t try to keep refreshing the page the orders might go through. Odd: the items were all showing “not available” as of midnight Central time but are showing as in stock now, six hours later. I wonder how many people (if any) missed out on something here or there that was temporarily showing as not available. Either way, I’m a happy (if tired) guy.
Big fan of the tools: many thanks to you and the excellent team at Lee Valley and Veritas.
Best regards,
Michael Bulatowicz
Agreed, thanks for the communication Rob. Was eventually able to get my order through just past 1:30am, lucky for me none of the items were out of stock yet.
I got a $1000 gift card this morning with no snags. There were still several planes available, but I'm not in the market for a plane just now.
I agree, everyone. It's not just Rob being on line, and them busting their backsides for us, but every time I walk int the store, they greet me by name.
Young enough to remember doing it;
Old enough to wish I could do it again.
Glad I read this thread, I was beating my brains out that night trying to figure out whats goin wrong... took me an hour to check out. Of course, I assumed the obvious, server crashed...
Anyway, regardless Kudos to Rob for his hands-on approach to running such a large business.