Well, I know lots of you have had good customer service from Lee Valley, but I'm beginning to wonder if it is the right company for me to do business with. As you know, I purchased set of Forstner Bits and they arrived with nicks in the cutting edge. So far, here's the chain of events:
10/10 Placed Order
10/16 Received order with damage to edges and returned for exchange the same day.
10/24 Checked with LV and they indicated they received the return 10/22. They said they would ship in another "few" days. I indicated that this was a problem and they agreed to "expedite", but it would take extra time because they were going to check the replacements before shipping. They would e-mail or call later in the day. Heard nothing, so I just called them again. They have not shipped and probably won't get to USA until Monday/Tuesday. If the first shipment is any indication, I won't receive them until 11/4 ish.
I guess if this is "great" customer service, I will shop elsewhere. Sorry I can't be a raving fan.