Got the Ray Fine 50w fiber in, unboxed and 'set up'. Tried to open the software and no matter what i do it tells me it cant find the dongle and can only open in demo mode. I have a email in to Ray Fine but its only been today and so far no response. I've tried opening the software after turning on the machine with the USB plugged in and every configuration I can find. I'm sure it is operator error, but I cant figure out how to get it to work. What am I missing?