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Thread: I don't think this is supposed to happen...

  1. #1
    Join Date
    Jul 2017
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    Prairie Village, KS
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    I don't think this is supposed to happen...

    Went out to my shop last night and started to setup my router table. When I went to grab my dust collection hose this is what I saw. This hose is less than a year old and has had very little use. Bummer.

    2019-08-29 16.21.17.jpg

  2. #2
    That's disappointing. It also looks like the hose I returned to Rockler because it didn't look like a quality product. Where did you get it so that everybody else can avoid a similar fate.

  3. #3
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    Quote Originally Posted by Andrew More View Post
    That's disappointing. It also looks like the hose I returned to Rockler because it didn't look like a quality product. Where did you get it so that everybody else can avoid a similar fate.
    It's one of Rockler's expandable hoses. I have my table saw ducted and everything else gets hooked up using this hose so I am without dust collection for a while till I either get this replaced or figure out a new solution. I sent Rocker the pic and I am waiting to see if they are going to do anything about it.

  4. #4
    Feel like I dodged a bullet on that one. Hopefully they'll make it up to you!

  5. #5
    Join Date
    Aug 2018
    Location
    Michigan, USA
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    325
    Quote Originally Posted by Tim M Tuttle View Post
    It's one of Rockler's expandable hoses. I have my table saw ducted and everything else gets hooked up using this hose so I am without dust collection for a while till I either get this replaced or figure out a new solution.
    Maybe a short piece of 4" PVC, with a couple of hose clamps to splice it back together temporarily?

  6. #6
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    I've emailed Rockler twice and have yet to hear back. Pretty disappointed.

  7. #7
    Join Date
    Mar 2003
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    SE PA - Central Bucks County
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    49,616
    Tim, I've been very pleased with the Powertec hoses that I've acquired from Amazon including the cost.

    5" example . https://smile.amazon.com/gp/product/...?ie=UTF8&psc=1

    It's really disappointing to hear that Rockler has not responded to your inquiries about a resolution.
    --

    The most expensive tool is the one you buy "cheaply" and often...

  8. #8
    +1 on Powertec; that's what I use (6", 4", and 2 1/2") and have no issues. I will say, however, that I don't have a situation where they are regularly moved and pulled and flexed like in OP's case; but they seem quite sturdy.

  9. #9
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    Quote Originally Posted by Jim Becker View Post
    Tim, I've been very pleased with the Powertec hoses that I've acquired from Amazon including the cost.

    5" example . https://smile.amazon.com/gp/product/...?ie=UTF8&psc=1

    It's really disappointing to hear that Rockler has not responded to your inquiries about a resolution.
    I have some Powertec stuff and I like it. The reason I went with this particular hose is because it's expandable to 28' (debatable). I have my DC ducted to my table saw and then use the expandable hose on my router table, jointer, planer, and bandsaw. Other than the bandsaw, the tools I use with this hose are all within 10' of the DC so it doesnt even stretch. And it didn't break while stretching. It broke while being hung up. I don't freak out if stuff breaks but it does stick in my craw when a company ignores customer service inquiries.

  10. #10
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    Prairie Village, KS
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    After four unreturned emails I called their customer service line (was trying email because they said 1 day turnaround and I wanted them to see what happened to the hose). Got right through on the phone and they are sending me a new hose. Disappointed in the email service obviously but glad they are sending out a new hose.

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