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Thread: Exasperated with Fine Woodworking Magazine!

  1. #46
    Join Date
    Feb 2005
    Location
    Texas Hill Country
    Posts
    467
    It would appear the train is coming off the tracks and there is no engineer in the locomotive.

  2. #47
    Join Date
    Sep 2007
    Location
    Longview WA
    Posts
    19,372
    Blog Entries
    1
    Quote Originally Posted by Mike Manning View Post
    It would appear the train is coming off the tracks and there is no engineer in the locomotive.
    This is something often seen in organizations where there are different departments trying to do the same thing. The policy decision do not flow to the workers on the front line. They are told one thing and the management above has a different policy and the different departments have their own way of doing things.

    It sounds like a mess.

    After all my subscriptions expired my choice has to spend a little time at the magazine rack to see if there is anything of interest to me.

    Sadly, the items of interest are becoming as rare as the magazine racks that used to be in almost every grocery, hardware and drug store.

    jtk
    "A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
    - Sir Winston Churchill (1874-1965)

  3. #48
    Quote Originally Posted by Frank Pratt View Post
    Ben, I was specifically told by customer service that there was no online only option.
    Let me look into that, because I was told there was going to be. Please shoot me an email when you can. bstrano@taunton.com

  4. #49
    The same thing happened to me (credit card expired, I had appeared to lose my access to the grandfathered rate). Customer support fixed me right up (I don't recall if I phoned or emailed). I was actually fairly impressed that the system worked well and fairly (I was expecting to be told this was my fault for having not updated the credit card and was SOL). So - kudos to FWW customer support from me. (I'm definitely a nobody with no from-high interventions).

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