I’m done with eBay. I've been a regular buyer and an occasional seller over the past 10 years but I've deleted it from my phone now.
Bear in mind that everything I've sold is woodworking hand tools, simple mechanical objects where the condition is obvious. I always put up high res photos from all angles including a ruler for dimensions and describe the item.The buyer could have been in no doubt as to what they were bidding on. My photographs are clear and detailed, the buyer should be able to make judgements on quality and condition (and in one case whether the handles would fit their hands) before bidding.
The last few sales I've done have all been nightmares. It seems to be regular practice now for buyers to bid excessively high to secure an item and then try to argue the price down by claiming faults or not as described. eBay always sides with the buyer. Stating "no returns" or "buyer pays return postage" on the listing means nothing for a private seller. The default eBay action on a buyer request for return is to ask the seller to pay for return postage.
I've just lost all confidence in eBay as a place to conduct any business.
Even as a buyer rather than seller, how can I trust that any auction is fair when another buyer can just put in excessive bids and then subsequently cancel the transaction without any penalty if they cannot argue down the price.
There seems no point in taking the item back (but incurring fees plus two sets of postage charges) and offering a second chance to other bidders. As a matter of principle as a buyer I would never respond to a second chance offer since I would have no confidence that the price was fair and had not been jacked up artificially by the seller.
Such a shame since eBay was once a good source for unusual items, I can see local car-boots and swap-meets getting a lot more business again.