Setting up a new to me mini 24 and I have met an issue. Tech support isn't open but I will call them when they are. I thought I would post to see if anyone here has a solution.

I followed the install instructions (usb) and it worked fine, did a couple test engraves and it worked perfectly.

Turned the machine off and installed the rotary and when I went to send a job to it for some reason windows had an issue. Instead of showing up as the printer it now shows up as two seperate devices. One labelled "laser engraver" and "unknown usb device (device descriptor failed)". I've reset my computer and the laser a number of times and attempted to uninstall the driver (I think I did, but windows 10 doesn't make it easy). Now it tells me the latest driver is installed and doesnt allow me to go through the install steps.