Amazon Customer Service

[Jared Sankovich]

Wow.. I likely would have passed on ordering my bandsaw from amazon had I read this thread before ordering. Fortunately there was no drama and it showed up on time and was about $800 off the street price.

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[Jim Becker]

Several small Festool merchants have carved out a market for themselves based on that strategy. Yo constantly see praises from their customers, about them going the extra mile.

Yup...I'm a customer of "Uncle Bob" and have been since not long after he got in the Festool business.

[Simon MacGowen]

Wow.. I likely would have passed on ordering my bandsaw from amazon had I read this thread before ordering. Fortunately there was no drama and it showed up on time and was about $800 off the street price.

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Good for you, Jared. As they say, high risk, high gain. Sometimes, even a reputable vendor can drop the ball, but it is usually also the vendor that will try to earn your trust back.

Simon

[Frederick Skelly]

I'm glad it worked out for you Steve. Thanks for following up with us.
Fred