Sorry Rob, didn't mean to infer that you were saying anything, I was just making a statement. It's frustrating to see people defend how awesome Chinese lasers are and then go to the forums and see 1000's of posts about people not being able to figure something out on their Chinese lasers and asking for help.
For the record, since you mentioned, it, I'll be happy to share my story with Chinese lasers. We ordered a Chinese fiber laser years ago. It came in and it was wrong. Not what we ordered. Contacted the manufacturer and was told "Sorry, you should sell your machine and order another one and we'll make sure it's correct this time". Seriously? You sent me something that wasn't what I ordered and I'm supposed to eat it? Yup. No matter what, they refused to make it right. Didn't matter to them. Then, the source went bad. I was told that it was not covered by warranty. Then, I called the manufacturer of the source and they told me it was. The company I bought it from said it had a 1 year warranty on the source, but the manufacturer of the source told me all their sources have 2 years. When I pressed them on it and told them the factory said it was 2 years, then they admitted it was under warranty and they asked me to send it back at my cost ($450 in shipping one way). I did, and 3 months later, and another $450, I finally got my source back. Down for 3 months. Lost customers because of it.
I called them, I emailed them, I asked every few days for an update. They stopped responding to me at all. Now how's that for your amazing customer service? Just because I had a poor experience doesn't mean everyone else does as well, and just as someone that had a great experience can't claim that people like me exist. It's a roll of the dice. This machine was bought from one the largest, most popular companies over there. Not some hacked up 4th hand brand where they are piecing things together. But to act like all customer service over there is outstanding isn't accurate because it's not. I'm not the only one who's experienced it. There are many, many people who have experienced the same thing. We just don't come on forums and write reviews about it all. But we're out here, and it's more than 1, lots more than 1.
I don't give a rats butt what anyone buys. I hope all my competitors buy the worst machines on the planet. It'll make my life easier. Last thing I want to hear is my competitors buying the same machines we have. So rock on, but anything you want. It's not my money and it's not my business. I can only recount what works for our business, which I have said repeatedly, is probably a lot different than most people's on here that are thinking about a Chinese machine.
No worries, it's all good. Order 2, they are inexpensive