Yesterday, I went to run a job on our rotary attachment. As it started to engrave, the lens traveled the full width of the machine instead of just over the mug. I was running on the rotary just fine the day before.

I tried engraving without the rotary--same thing. The arm travels far wider than the width of the image.

We rebooted the computer and the machine. We detached and reattached the USB cord. We replaced the USB cord with a new one. I created a new file in Corel Draw. I uploaded new UCP drivers. And now, I'm out of ideas.

We're guessing the issue is not with the machine, but with something communicating with the machine.

Does anyone have any ideas of anything else to try?

Thank you!

Sandi Marlowe
Universal Laser VLS6.60